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Cloud service management
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Cloud Service Management System Overview
Priza's cloud-based Help Desk system manages your organization's entire service array and all its service calls. It allows you to track the status and handling of each call, documenting the full history of progress reports until it's closed. The system is web-based, requires no local installation, and is accessible to all users from any browser. All users with the appropriate permissions can open service calls online. The system enables monitoring and documenting the time and resources dedicated to service tasks. It also features integrated knowledge base and task management for each call.
Cloud Service Management System: Key Features
There are many reasons to choose Priza's cloud service management system. Here are its key features:
Workflow and Approval Management
Generate work orders for field technicians and get customer approval via email
Scheduled Reports for Managers
Send scheduled service status reports directly to managers' mobile devices
Service Work-Hour Tracking
Track actual and billable hours, manage hour banks and retainers, and view utilization reports
Work by Service Teams
Define service teams by specialty for greater efficiency
Multiple Channels for Opening Tickets
Email, external forms, service center forms, WhatsApp, and SMS
Sophisticated Dashboard
Assign tasks to service teams from checklists and convert them into service calls as needed
Maintenance Management
Manage preventive maintenance, serviceable item inventory, renewal reminders, and scheduled calls
Service Type and Availability Management
Define customer-specific service types, service time windows, and response protocols based on ticket classification
Customer Inquiry Management
Efficiently manage and track the handling of internal and external customer inquiries
100% Mobile-Optimized
Email, external forms, service center forms, WhatsApp, and SMS
Interfacing to AD
Assign tasks to service teams from checklists and convert them into service calls as needed
Active Directory Integration
Integrates with Active Directory via LDAP to synchronize system and organization users
Complete Management of the Entire Service Array
Flexible management of service call statuses, with a complete status change log (e.g., New, Open, In Progress, Awaiting Customer, Closed).
Service Call Statuses
Flexible management of service call statuses, including a log of status changes (New, Open, In Progress, Awaiting Customer, Closed).
SLA management
Set SLAs by customer and ticket category, with an indicator for customers under a service contract.
System screenshots
What our customers say
First, I want to note the wonderful service and personal attention I received from the Priza team (especially Alona, Hila and Tal). They even visited our office to wish us a happy holiday — that is not taken for granted. Every request, change or adjustment was handled quickly and professionally.
Priza stands out for exceptional service and a fast response to every issue that comes up.
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