About The service management system in the cloud
The service call system (Help-Desk) in the cloud of Priza company, manages the entire service system and service calls in the organization and enables monitoring of the status of the call handling and the way it is handled while documenting the chain of reports of the progress of the handling until its closure. The system is web-based, does not require local installation and allows access to all its users from any browser. The system allows all users with the appropriate authorization to open a service call to the service provider online. The system allows control and documentation of time and resources dedicated to the performance of service tasks. The reading system integrates knowledge base management and task management for each reading.
the service in the cloud essential features
There are many reasons why to choose Priza's cloud service management system, below are the main features:
Management of work processes and approvals
Production of work orders for field technicians and customer confirmation by email
Scheduled reports to managers
Sending scheduled reports about the status of the service to managers directly to the mobile
Documentation of working hours in the service
Documentation of actual and billable working hours, hour bank management, retainer hours management, hours utilization report
Work according to service teams
Possibility of defining service teams according to areas for efficient work
Opening inquiries in a variety of ways
Email, external form, service center form, Whatsapp, SMS
Sophisticated dashboard
Assignment of tasks to the service team from checklists and conversion as needed to call for service
Maintenance management
Preventive maintenance management, inventory management of service objects, renewal reminders, scheduled calls
Management of service types and availability
Determining the types of service for the customer, time windows for providing the service, as well as determining a response according to the classification of a reference per customer
Managing customer inquiries
Efficient and fast management as well as follow-up after handling internal or external customer inquiries
100% optimized for mobile
The system is a responsive system that is also suitable for mobile use
Task management
Assignment of tasks to the service team from checklists and conversion as needed to call for service
Interfacing to AD
Interfacing to Active Directory in LDAP for the benefit of synchronizing system users and the organization
Total management of the entire service system
Help Desk, Ticketing, Service Calls
The statuses of the service calls
Flexible management of service call statuses including a status change log (new, open, in processing, waiting for a customer response, closed)
SLA service level management
SLA by customer, by contact classification, indicating whether a customer is under a service contract or not
